Shipping & Returns

Thank you for your order with Karyzma Hair

At Karyzma Hair, we prioritize secure, timely delivery and exceptional customer care. Please review our policy to ensure a smooth purchasing experience:

📦 Shipping Carrier

•We exclusively ship with UPS.

Note: UPS cannot deliver to P.O. Boxes

 

📦 Order Processing & Delivery Timelines

•Processing Time: Orders take up to 3-5 business days to process before shipping.
•Delivery Time: Once shipped, UPS delivery may take up to 14 business days, depending on your location.
•A tracking number will be emailed to you once your order has been shipped.
•Signature required for all deliveries.

🚚 Shipping Methods & Estimated Delivery (after processing)

•UPS Express: 1–3 business days (location dependent)
•UPS Standard: 2–4 business days
•UPS Economy: 3–8 business days

⚠️ Important Information

•During holidays or sales, processing and shipping times may be extended.
•Sale and discounted items require 5–7 business days for processing before shipping.
•If a package is refused or not accepted, all return shipping costs are the buyer’s responsibility.
•International customers are responsible for all import taxes and duties.
•For guaranteed delivery by a specific date or to request expedited service, please contact us prior to placing your order.

📍 Address & Payment

•Orders cannot be modified or canceled once confirmed.
•Ensure your shipping address is accurate and matches your payment method to avoid delays.
•All bank cards must reflect the correct billing address.

💰 Refunds 

•All sales are final. No refunds or order cancellations.
•Carefully review each product description before purchasing.
•Have questions? Reach out to us anytime and we’re here to help!

💰 Return Process

At Karyzma Hair LLC, we value your satisfaction and want you to feel confident in your purchase. Please review our policy carefully.

1. Right to Return

•Customers have the right to return eligible items for a full refund within 14 calendar days of delivery (not purchase).
•Refunds will be issued to the original payment method once the return has been received and inspected.

2. Klarna Purchases (Special Conditions)

•The 14-day return policy applies only to items purchased with Klarna.
•Items must be unopened, unused, and in their original packaging due to sanitary and hygiene reasons.
•No restocking fees, store credit, or exchanges are available for Klarna purchases. Only a refund to the original Klarna account will be issued if the return is approved.

3. Non-Klarna Purchases

•For purchases made without Klarna, returns may be accepted at the discretion of Karyzma Hair LLC, provided the product is unused, unworn, and in original condition.
•Some items may not be eligible for a refund but may qualify for store credit or exchange. Details will be provided at the time of request.

4. Exclusions

•Opened, used, or tampered products (including wigs, bundles, closures, frontals, adhesives, or accessories) cannot be returned for sanitary reasons.
•Clearance, sale, or discounted items are final sale and not eligible for return.

5. Return Process

•Contact our Customer Care team at Customercare@KaryzmaHair.com within 14 days of delivery.
•Provide your order number, proof of purchase, and reason for return.
•Once approved, ship the item(s) back to:
Karyzma Hair LLC
6012 Bayfield Drive, Suite 333 Concord NC 28027
•Customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

6. Refund Timeline

•Once your return is received and inspected, refunds will be processed within 5–7 business days.
•Refunds may take additional time to appear depending on your bank, Klarna, or credit card provider.